We’re Hiring | Duty Managers

Job Title: Duty Manager – Peckham Levels

Job Location: Peckham Levels (in Peckham)

Reporting To: Venue Operations Manager

Line Reports: N/A

Salary: £26,00 per annum

Holiday: 23 days holiday plus bank holidays

Hours: 40 hours minimum/week

Working Days: A mixture of days and nights, midweek shifts and weekend shifts

Key Working Relationships:

  • Venue Operations Manager

  • Duty Managers

  • Events & Activation Manager  / coordinator

  • Membership & Partnerships Manager / coordinator

  • Marketing Manager

  • Finance Team

  • Head of Development

  • General Manager

  • Project members

In addition, this role may be expected to work closely with colleagues from across the Really Local Group, and external partners, such as suppliers (i.e. maintenance, cleaning, security, etc).

About Really Local Group: Really Local Group creates and restores cultural infrastructure through the regeneration and renewal of the UK’s high streets.

About Peckham Levels: Rooted in SE15, Peckham Levels has transformed a supermarket multi-storey car park into a home to many layers of local independent traders and entrepreneurs. From ceramics to video producers, street food to nights out, artists to academics, performers to social carers – hundreds of local creators, makers and traders collaborate across our six floors.

The team at Peckham Levels are socially minded creatives and doers who champion collaboration and drive progress to individual characters and stories, bringing unique layers of spirit and tenacity across the six eclectic levels. By creating an incubator environment to support small businesses and the championing we do for South London community organisations, we’re on a mission to keep Peckham local. We’re a vibrant and diverse treasure trove of art, food, music, culture, enterprise and creativity. There’s always something to discover here.

Job Summary: Reporting directly to the Venue Operations Manager, the ideal candidate will have experience in the hospitality, event, festival, facilities management, and/or hotel industries. You will need excellent communication skills and demonstrable ability to work alongside our internal team, including maintenance, cleaning, security, and events professionals. 

As a key part of the on-site Venue Operations team,, you will be responsible for the day-to-day upkeep of the site and for ensuring all our communal spaces are in excellent condition. A welcoming host, you will be happy to get stuck into any task required, going the extra mile for visitors, Members, clients and colleagues. The role requires basic administration skills in order to complete and file daily checklists and reports and monitor supply ordering. Basic maintenance skills are also desired, allowing you to fix facility issues independently and assist external contractors on larger tasks.  Our duty managers are responsible for event set up, break down and delivery – assisting our event clients where necessary.  During busy periods, you will be required to support the smooth running of the café / bars across the venue. You will also be either trained or willing to be trained in first aid, fire safety and health and safety. Similarly, you will either hold or be willing to complete a course to attain a personal license card and SIA badge.

This is a start-up environment, so you will have to have the ability to work independently, be proactive, and be comfortable making decisions and communicating effectively. You must be self-organised and will produce work to a high standard with a good eye for detail. You enjoy working within a team as well as with other teams to make great things happen!

Duties and Responsibilities:

Your responsibilities in this role will primarily include: 

  • Day-to-day operations, ensuring the smooth running of the site

  • Opening and closing the site

  • Assisting with site maintenance and co-ordinating security and cleaning teams

  • Supporting the cafe / bar and front of house operations, serving customers and monitoring customer service standards

  • Event set up, breakdown and delivery

  • Ensuring policies and procedures are adhered to at all times

  • Maintaining high standards for Health & Safety

  • Monitoring of cleanliness, security, footfall, music, lighting, temperature, customer behaviour and all other elements contributing to the atmosphere on site.

  • Being the main point of contact between the visitors, site staff, Members, vendors/traders, and the wider team.

  • Supporting our members with any operational issues and troubleshooting

  • Daily reporting to the Venue Operations Manager.

  • Liaising with local police, fire and environmental health organisations if & when visiting the site

  • Enforcing licensing objectives across multiple vendors/ traders on site when on duty

  • Acting as an ambassador and host for the site

  • Flexible to work and perform other duties as needed

  • Proactive in continuously taking initiative to improve the site and suggest ideas to the wider team such as ideas for events, promotions, etc. to further enhance and activate the site.

     

Skills & Experience:

Essential:

  • 2 + years experience in hospitality, event, venue, festival, facilities management or hotel industries

  • Academic qualifications of GCSEs (or equivalent) or higher

  • Competent in English, both written and spoken

  • Administrative skills including knowledge of Google Drive, Gmail, and Slack

Desired:

  • Confidence in basic maintenance

  • First aid trained

  • Fire marshall trained

  • Food hygiene trained

  • Trained in relevant H&S courses

  • Personal licence holder

  • SIA badge holder

Please note, this is a full-time role and applicants should be able to commit to hours that could include daytime, evening and weekend

Apply Now

Additional Information & How to Apply:

Please note there are periods of lone working in this role. Some heavy lifting may be required from time-to-time for this role.

Please send a cover letter of no more than 300 words and your CV to rosie@peckhamlevels.org with the subject line: PECKHAM LEVELS DUTY MANAGER.

We will review all CVs before inviting those selected to an online interview. We are aiming for 1 round of interviews, but there might be more depending on the number of applicants.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.